JJ; Corp
Springfield, MO · LLC
Policies & terms

Clear rules for payments, scheduling, diagnostics, and corrections

This page explains how JJ; Corp handles quote requests, scheduling, diagnostics/inspections, repair approvals, cancellations, dispatch/no-access situations, delivery/unload trips, and correction requests. The goal is simple: clear expectations for customers/partners and fair protection for our crew.

Last updated: January 28, 2026
Accepted payments: Debit/Credit + Tap-to-Pay + Square Invoice (email)
No cash
Dispatch/no-access: $30
Report issues: 72 hours
By submitting a quote request, scheduling a service, allowing work to begin, or paying an invoice, you agree to these policies. If something is unclear, ask before scheduling.
1) Definitions (how we label work) 2) Quote requests & scheduling 3) Payments (accepted methods) 4) Mobile mechanic: diagnostic vs repairs 5) Cancellations, refunds, dispatch/no-access 6) Construction deposits & site readiness 7) Delivery/unload: mileage charges & failed delivery 8) Job status & delays 9) Corrections & 72-hour issue window 10) Documentation photos 11) FAQ & common questions 12) Contact routing
1) Definitions

What words mean on our site and invoices

  • Quote request: Your initial request for service details and pricing.
  • Estimate / quote: A job price based on the information provided. Accuracy improves with photos and specifics.
  • Diagnostic / inspection: Labor/time used to identify a mechanical issue and determine repair options.
  • Repair: Approved work performed after diagnostic/inspection. Payment required before repair work begins.
  • Dispatch / no-access: A trip where we cannot work due to access/site conditions (store closed, no manager, locked gate, etc.).
  • Delayed: A temporary status used when backlog/weather/access/safety issues push scheduling.
Important: We do not sell parts through this website. Our “returns” are service-based (refund rules, dispatch/no-access rules, and correction rules).
2) Quotes

Quote requests & scheduling rules

Quote requests can be submitted any time. Review/approval happens during business hours. We normally communicate in this order: Customer Portal (recommended) → Email → Text → Call.

What to include (so we can quote quickly)

  • Exact address + type of location (home/store/shop/warehouse).
  • What you need done (clear description).
  • Timing (ASAP vs specific date/time window).
  • Access rules (gate codes, check-in rules, manager name, receiving rules).
  • Photos/videos when relevant.

Scheduling basics

  • Scheduling depends on availability, travel distance, job type, access rules, and safety.
  • We may schedule a time window (traffic and earlier jobs can shift arrival).
  • If conditions change (weather/safety/access), we will notify you.
3) Payments

Accepted payments and general rules

Accepted payment methods

  • Debit/Credit (including tap-to-pay).
  • Square invoice (online) — payment is completed using the secure invoice link sent by email from [email protected]. The customer portal does not process payments.
  • No cash.

General payment rules

  • Repairs or additional work are only started after approval and payment is confirmed.
  • If a location requires special access rules, the customer/partner must ensure access is available at the scheduled time.
  • If a job cannot be performed due to access or site conditions, dispatch/no-access fees may apply.

Security & scam prevention

  • JJ; Corp will never request sensitive information by text message or phone call (SSN, full card numbers, banking info, passwords, or one-time codes).
  • We do not take card details by text. Online payments are handled through a Square invoice link sent from [email protected].
  • We will never ask you to pay by gift cards, crypto, or wire transfer.
  • Text verification: Logistics is the primary number that will text customers. If another associate needs to text you, we will post a portal message confirming that associate’s number first.
  • If anything feels off, stop and message us through the customer portal (recommended) or email [email protected].
Invoice note: If an invoice is unpaid, the job is not confirmed until it is paid. Paying the Square invoice confirms approval and reserves the scheduled time.
4) Mobile mechanic

Diagnostic/inspection vs repairs

Mechanic work is handled in two steps: diagnostic/inspection first (when needed), then repairs after you approve the repair quote.

Diagnostics / inspections (not free)

  • Diagnostic/inspection is a paid service (labor and time to identify the issue and determine repair options).
  • Diagnostic/inspection fee can be collected before or after, but is normally collected after the inspection is completed.
  • Diagnostic/inspection is not free, even if repairs are done elsewhere later.

Repairs (payment required before we start)

  • Any repairs or changes approved after diagnostic/inspection must be paid before repair work begins.
  • If additional issues are discovered, we request approval and payment before continuing.

Automatic diag/repair rule (same-visit only)

Automatic rule: If we can start repairs immediately during the same visit without leaving (no extra trip required), the diagnostic may be combined into the repair total as a diag/repair service.

If we leave the site for parts/tools/time/schedule reasons, the diagnostic is treated as a completed standalone service and is not credited later.

What we do not offer (mechanic)

  • Bodywork or paint.
5) Cancellations

Cancellations, refunds, and dispatch/no-access

Repair cancellations and refunds

  • Cancel within 2 hours: full refund.
  • Cancel after 2 hours: no refund.

Dispatch/no-access fee

  • If a worker is dispatched or arrives and service cannot be performed due to access/site/customer conditions, a dispatch/no-access fee applies (usually $30).
  • Dispatch/no-access fees are not refundable.
  • The job can be rescheduled for another day based on availability.

Common no-access examples

  • Store closed or manager not available for check-in.
  • Locked gate, wrong address, or access code not provided.
  • Unsafe conditions on site.
  • Customer not present when required for approval or access.
6) Construction

Construction deposits & site readiness

Construction work requires a ready site and materials. Delays often come from missing materials, access problems, or site not prepared.

Deposits (non-refundable once set)

  • Construction jobs may require a deposit to schedule.
  • Once a deposit is set and scheduling is confirmed, it is non-refundable.

Site/material readiness

  • Customer is responsible for ensuring the site is ready and accessible at the scheduled time.
  • If we arrive and cannot begin due to customer readiness/material issues/access problems, a dispatch/no-access fee may apply (usually $30).
7) Delivery & unload

Delivery/unload: mileage charges & failed delivery

Delivery/unload jobs are access-dependent. If a location refuses delivery or cannot accept it, the trip still involves miles and labor.

Trip and mileage responsibility

  • Delivery/unload jobs are charged by mile and/or agreed job price.
  • If delivery cannot be completed due to store refusal, store closed, no manager available, or access rules, the customer/partner is responsible for the trip/miles as scheduled.
  • If a second attempt is requested later, a new payment is required for the additional run/miles.

Examples of failed delivery

  • No manager available to authorize unload.
  • Store closed or cannot accept shipment.
  • Dock/receiving rules changed without notice.
  • Receiving area blocked / no designated unload area.
8) Job status

Job status and delays

We use simple status steps so customers and partners understand where a request is.

Status timeline

  • Submitted → Logistics Approved → Scheduled → In Progress → Completed
  • Delayed may appear when backlog, weather, safety, access, or scheduling changes occur.

Communication

  • We normally communicate in this order: Portal → Email → Text → Call.
  • If your job needs a manager/check-in, keep someone available during the scheduled window.
  • If approvals are needed and we cannot reach you, the job may be rescheduled.
9) Corrections

Corrections & issue reporting window

If something seems incorrect, report it quickly so we can review documentation while details are fresh.

Reporting window

  • Issues must be reported within 72 hours of job completion.
  • Provide a clear description and photos if possible.

What happens next

  • We review job notes and documentation (including before/after photos).
  • If it’s something we can correct and it is appropriate, Operations schedules a correction when available.
Note: Reporting within 72 hours guarantees a documented review. It does not automatically guarantee a refund.
10) Documentation

Before/after photos and records

For verification and quality control, workers may take before/after photos and notes. These records help confirm what was done and protect both the customer and the crew.

  • Photos are used for internal documentation (verification, quality control, and dispute review).
  • Photos are stored in our system for job verification.
11) FAQ

Common questions (security, payments, scheduling, and fixes)

These are the most common situations we see. If something feels unusual (unexpected texts, payment requests, or urgency), verify it in the customer portal first.

“How should I contact JJ; Corp for the fastest response?”
Use the customer portal first. If you can’t access the portal, email [email protected]. Text and calls are used when needed, but the portal keeps everything verified and tracked.
“What is the official email address for customers and invoices?”
The official customer email is [email protected]. If an email or invoice comes from another address, verify it in the portal before paying.
“How do I know a text is really from JJ; Corp?”
Logistics is the primary number that will text customers. If another associate needs to text you, we will post a portal message confirming that associate’s number first. If you don’t see that confirmation, reply in the portal instead.
“Will JJ; Corp ever ask for my SSN?”
No. JJ; Corp does not request SSNs for normal service, quotes, scheduling, or invoicing.
“Will you ask for my card number by phone or text?”
No. We do not ask customers to send card information by text. Online payments are completed through a Square invoice link sent from [email protected].
“How do invoices work?”
You will receive a Square invoice link by email from [email protected]. Payment is completed through that secure invoice link.
“Why do I pay by email instead of in the portal?”
The portal is used to track status and records. Payment is completed through Square’s secure invoice link (sent by email from [email protected]).
“Do you accept tap-to-pay?”
Yes. Tap-to-pay is accepted when available for your job and location.
“Do you accept cash?”
No. JJ; Corp does not accept cash.
“When is my job confirmed?”
If an invoice is required, the job is not confirmed until the invoice is paid. Payment confirms approval and reserves the scheduled time.
“What is the dispatch/no-access fee?”
If we arrive or dispatch and cannot work due to access/site conditions (locked gate, store closed, no manager, etc.), a dispatch/no-access fee may apply (usually $30).
“Can I cancel and get a refund?”
Cancel within 2 hours for a full refund. After that window, there is no refund.
“Why is diagnostic/inspection not free?”
A diagnostic/inspection is real labor and time used to identify the issue and determine repair options. It is a paid service, even if you decline repairs afterward.
“Do I still pay if I decline repairs after a diagnostic?”
Yes. The diagnostic/inspection is due once completed (normally billed after).
“If you diagnose it and leave for parts, does diagnostic get credited later?”
No. If we leave the site, the diagnostic becomes a completed standalone service and is not credited later.
“What if additional issues are discovered during the job?”
We request approval before continuing. Repairs or added work typically require payment confirmation before work begins.
“Do you provide parts through this website?”
No. This website is for service requests. Our policies focus on service rules (scheduling, access, dispatch, diagnostics, corrections, and invoicing).
“Do you schedule exact times or time windows?”
Often we schedule a time window. Earlier jobs, traffic, weather, or safety conditions can shift arrival times.
“What happens if weather or safety conditions delay the job?”
Safety comes first. If weather or site conditions aren’t safe, we will reschedule and notify you using the portal/email order.
“What info do you need for a fast quote?”
Address/location type, a clear description of the problem, when you need it, access rules (check-in/manager/gate), and photos/videos when relevant.
“Can I add an authorized contact for approvals?”
Yes. If someone else (manager/spouse/employee) needs to approve work, tell us in the portal so we know who is authorized to confirm changes.
“What if my store/home requires a manager or check-in to access the job?”
Please have the required person available during the scheduled window. If we cannot access the site, dispatch/no-access fees may apply.
“What if a delivery/unload can’t be completed?”
If a location refuses delivery or cannot accept it (store closed, no manager, receiving rules, etc.), the customer/partner is responsible for the trip/miles as scheduled. A second attempt later requires a new payment.
“How long do I have to report an issue after completion?”
Report issues within 72 hours of completion. Provide details and photos if possible so we can review documentation quickly.
“What should I do if I receive a suspicious message or payment request?”
Do not pay or share info. Verify in the portal first, then contact us through the portal (recommended) or email [email protected].
12) Contact

Contact routing (official)

For most work, start with the quote form on the main site. For routing, use the categories below.

  • Jobs / quotes / job status: Logistics (use the quote form first when it’s not an emergency).
  • Hiring + manager applications: HR (text preferred).
  • Employee complaints: HR.
  • Customer/vendor complaints + general support: email [email protected].
  • Taxes / compliance questions: email [email protected].
  • Invoices / payment documents: email [email protected].
Back to site: Request a quote  ·  Back to top